Our Most Common Questions

We will be pleased to handle your booking directly by contacting us by phone at (+351) 289 350 350 or by emailing us at [email protected]. You can also book directly on our website through the Book Now button above.

Cancellation and prepayment conditions vary depending on the type of accommodation and rate. All reservations are guaranteed until 10 AM of the day following the expected arrival, after which they will be considered a No Show, the cancellation policy applied and the room released. Any alteration of the dates of stay, occupancy or number of rooms confirmed may be subject to the rates available at such time and cancellation policy.

Guests are required to show a photo identification and credit card upon check-in. Guests under the age of 18 can only check in with a parent or official guardian.

Our room’s capacity is two adults and one infant/child/teenager (up to 16 years old). We also have family rooms (interconnecting rooms) that can host 2 adults and up to 3 minors.

The concierge will be delighted to book an airport transfer to the hotel (or to any other destination!). We also have a free shuttle to the golf courses within Quinta do Lago and, twice a day, to the Quinta do Lago Shopping Center (11:15 AM and 4:00 PM). For more information, please contact our concierge.

We have a private outdoor car park for guests, with complimentary valet service. In our car park you will find 6 charging points for electric vehicles, from the Mobi-E network, in partnership with EDP. Customers with Porsche cars have access to the Porsche Destination Charging point.

Your room will be available for check-in from 15:00 and check-out time is up to 12:00 noon. Early arrivals and late departures may be subject to a room use charge.

Only credit cards belonging to a guest staying in the hotel can be used to pay for the stay at check-in. American Express, Visa, Euro/Mastercard and Dinners Club credit cards are accepted. Bank transfers are only accepted when completed before arrival, with the funds received in advance.

At check-in, payment for the stay is completed and a pre-authorisation can be made for any extras, up until the check-out date. The card issuer is exclusively responsible for releasing this hold, which may exceed 72 hours.

We have a fully equipped room for guests with special needs. We are also available to personalise your stay to suit your particular needs.

The hotel offers complimentary high-speed Wi-Fi throughout the property. If you need to catch up on work, you’re also welcome to use our fully equipped business centre.

Pets are only allowed on a case-by-case basis, with special restrictions and at the discretion of the hotel, which reserves the right to refuse access to pets. Pets are not allowed in public areas, including swimming pools. Please contact us for more information.

No, smoking is forbidden in all our rooms and covered public areas, in compliance with Portuguese law. If a guest smokes in a room, it will not be available for other guests so a charge for one extra night will be applied.

Breakfast is served from 7:30 to 10.30 am, Lunch from 12:30 to 17:30 and Dinner from 19:30 to 22:30. Throughout the day, our bars are open with light meals and snacks. Our Room Service is available 24 hours.

Our restaurants and bars are open to the general public, preferably with advanced booking. In high season, the restaurant may be reserved exclusively for hotel guests, who are given priority.

Our menu offers vegetarian, vegan and gluten-free fruits, but our team will be happy to adapt the dishes on our menu to suit your needs.

We have two outdoor swimming pools (one specially for small children), heated between April and October (weather permitting). The indoor pool is heated and kept at a constant temperature so you can enjoy it all year round. We also have an outdoor jacuzzi with a fabulous view of the Ria Formosa and the sea.

Our pools are exclusively for hotel guests. Guests of guests may be permitted, subject to availability and prior reservation.

During the summer, the hotel has a reserved area on the famous Quinta do Lago beach, complimentary and exclusive to our guests, with sunbeds, shades and towel service. The beach is accessible from the hotel gardens, across the Ria Formosa lagoon.

We are a great hotel for a relaxing hotel but around the hotel you can find many activities to enhance your stay and our concierge will be delighted to assistance you with bookings:

• Fabulous restaurants will authentic cuisine
• Bike rentals to enjoy the nature trails around the hotel, which can also be enjoing walking
• Tennis Courts at the hotel and a Sports Center just a few kilometers away
• Water sports in Quinta do Lago’s lake (1 km)
• Mini-golf (2 km)
• Quinta do Lago Shopping Center (4 km)
• Horseback riding (7 km)
• Karting (10km)
• Weekly Town Markets (15 km)
• Boating & Sailing, within the Ria Formosa or the Sea (20 km)
• Water Parks ( 20 km)
• Scuba diving (25/45 km)
• Cultural and Sightseeing sites: São Lourenço church (Almancil), Faro’s Sé (old town), Loulé’s Old town & Market, Estoi’s Milreu Ruins (roman ruins)